To put it in a simple way, a chatbot is like a robot. The robot wants to emulate human behavior. A chatbot is a robot but only made of software without any physical parts and with the ability to communicate via a chat platform.
With the help of modern algorithms and interconnection with different systems, the chatbots can handle sales, customer service, operations and even health diagnostics.
As you could expect the chatbot works 24x7x365 and scales seamlessly without any efforts.
The chatbot allows to automate repetitive tasks and leaves the human interaction for the final part of a process that maybe requires a human touch. This approach helps to streamline processes and scale.
Some advanced chatbots can detect human feelings through the words and emojis used in a chat conversation.
The options are limitless when the chatbots are interconnected with different systems because they can integrate more services.
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