Bots (short for a robot) allow you to automate multiple tasks, across different channels or platforms. Due to their versatility, they are highly valued by both customers and companies. If the idea is to discover what benefit you can get from this solution, the ideal is to try a demo bot, which will give you a clear idea of the scope it has and how to implement it in your business.
What can I automate?
With regard to customers, it can be automated from the attention to the sale of products and services in different channels (WhatsApp, Telegram, Instagram and more), solve frequent doubts, attend to complaints, provide information on costs and coverage, send promotions via email marketing and many other actions.
In social networks, you can automate the aforementioned, and also enhance the response of comments in the publications, have alerts for certain posts to have a faster response to negative evaluations and thus improve customer service on all these platforms.
Testing the demo
It is possible to have or create as many bots as functions you want to cover. From sending messages, receiving reservations, alarm systems for certain events, payment management, debt claims and so much more. In this case, we will tell you about two bots that are the most frequently used: customer service and sales.
Customer service bot
For example, with a customer service bot you can provide useful information in an agile and efficient way. In the case of the Botmaker demo, our bot is trained as if it were a veterinarian to respond to queries related to topics such as:
-Special hours -Sale of pet food
-Grooming and bathing for pets
-Shift reservation
To test it, You just have to choose one of the pre-established options or ask the bot a question on our home page about the aforementioned questions and start talking!
Sales bot
Instead, with a sales bot you can provide information about your products or services. You can also take orders and integrate it with different systems, such as payment and geolocation platforms to make deliveries. Our test bot is trained to answer queries like:
-Availability product '
Take order
-Entregas
-Forms pay
Find the bot you need
Of course, the demo test must satisfy all your concerns, so it is convenient that you can not only have interaction with bots of different functionalities, but also that an advisor can guide you until you know everything you can cover by automating the responses to through the chatbot.
For this, it will be important to know what industry your business is in, what situation the company is in and what the objectives are. From then on you can devise a plan that meets your requirements and possibilities.
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